What’s the best way to get information from someone?

What’s the best way to get information from...

By asking them, of course. This simple concept forms the bulk of any customer satisfaction survey. It’s how businesses learn...

Are customers interested in your business?

Are customers interested in your business?

There are many ways for customers to interact with your company. Online, face-to-face, over the phone, reading blog posts, print...

What is a Net Promoter Score?

What is a Net Promoter Score?

The Net Promoter Score (NPS) is a numerical value from -100 to 100, which determines the chance of a customer...